Try loading the Intel RST drivers (unzipped) from here on the flash drive and use Load driver in the installer to find and load them: Installation media for Windows is in the DVD drive or on a USB drive, If you have a CD, DVD, or USB flashĭrive with the driver on it, please insert it now. This couldīe a DVD, USB or Hard disk driver. Using the same USB installer, I've tried to simply reinstall Windows 10, but that also runs afoul because it seems the disk drive needs some special driver that I do not have.Ī media driver your computer needs is missing. It also says there's no recovery partition, and no system snapshots to roll back to. I've used a separate computer to create Win10 installation media on a USB stick, and go to Repair. But it does not, it just resumes its boot loop. I see the circling dots for a little while, and then it reboots - endlessly.įorce the computer into recovery mode: force power off during boot, three boots in a row, then it should boot into Recovery. Problem: Something must have gone wrong while Windows was resetting/reinstalling itself, because the laptop is now stuck in a boot loop. No biggie: Windows 10 offers the built-in functionality to 'Reset this PC'. What I have: For business reasons, this laptop needed a reset. TLDR: This laptop is a Dell Latitude 5420 with an NVMe SSD drive - and apparently Windows has lost the driver for that drive? It can't boot, and I can't (re)install Windows on it without that driver.